Urban5 Apparel & Accessories Contact Information Policy

At Urban5 Apparel & Accessories, we value customer satisfaction and are committed to providing a seamless shopping experience. If you need assistance, have questions about your order, or require support, you can reach us through the following contact methods:

1. Customer Support Contact Details

Email: URBAN5.APPAREL@GMAIL.COM

Phone: 817-716-8531

343 Lone Tree Lane 

Decatur, Texas, 76234

Our support team is available Monday - Friday, 9 AM - 5 PM (CST).

For faster assistance, please include your order number and detailed inquiry when reaching out.

2. Response Time

We strive to respond to all inquiries within 24-48 business hours.

 During high-demand periods, response times may be slightly extended.

3. Order & Shipping Inquiries

For questions regarding your order status, tracking information, or shipping updates:

Visit our Order Tracking Page 

Check your email for a confirmation & tracking update after purchase.

4. Returns & Refunds

For return requests, refund inquiries, or defective product issues:

Review our Return & Refund Policy .

Contact our team via email with photos of the item (if applicable).

5. Wholesale & Business Inquiries

For bulk orders, collaborations, or business partnerships, please reach out to our business development team at:

URBAN5.APPAREL@GMAIL.COM for Wholesale Inquiries

 

6. Mailing Address (For Returns & Correspondence)

Urban5 Apparel & Accessories

343 Lone Tree Lane

Decatur, Texas,76234